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Caddelle – Privacy Policy
Last updated: 18 November 2025
Caddelle (“we”, “us”, “our”) is committed to protecting your personal information and respecting your privacy.
This Privacy Policy explains what data we collect, how we use it, and your rights under applicable laws including POPIA (South Africa), GDPR (EU/UK), and global data protection standards.
By using our website caddelle.com or purchasing from us, you agree to the terms of this policy.
1. Information We Collect
We collect personal information in the following ways:
1.1 Information you provide
When you browse, create an account, place an order, or contact us, we collect:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details (handled securely by our payment processors)

  • Order details and purchase history

  • Any information you voluntarily submit via forms or email

1.2 Automatically collected information
When you visit our site, Wix and our analytics tools collect:

  • IP address

  • Device details

  • Browser type

  • Pages viewed

  • Time spent on site

  • Cookies and tracking data

This helps us improve the site experience.
1.3 Third-party data
If you pay using third-party services (PayFast, PayPal, Stripe, Visa/Mastercard gateways), they securely process your payment information.
We never store your full card details.
2. How We Use Your Information
We use your information to:

  • Process and deliver orders

  • Communicate with you about your order

  • Respond to enquiries

  • Provide customer support

  • Improve our website and user experience

  • Send updates, promotions, or newsletters (only if you opt in)

  • Detect and prevent fraud or security issues

  • Comply with legal obligations

We do not sell or rent your information to third parties.
3. Sharing Your Information
We only share necessary information with:

  • Payment processors (to complete your transaction)

  • Couriers/shipping partners (to deliver your order)

  • Wix (our website provider)

  • Professional service providers (e.g., email systems, analytics)

All third parties are prohibited from using your data for any purpose other than providing their service to us.
4. Cookies & Tracking
We use cookies to:

  • Keep your cart active

  • Remember your preferences

  • Improve site performance

  • Analyse traffic and behaviour

You can disable cookies in your browser settings, but some site functions may not work correctly.
5. Data Storage & Security
Your information is stored securely on Wix’s encrypted servers.
Wix is fully compliant with:

  • POPIA (South Africa)

  • GDPR (EU/UK)

  • PCI-DSS for payment security

We use industry-standard measures to protect your personal data from loss, misuse, or unauthorized access.
6. International Transfers
If you are outside South Africa, your data may be processed on servers located in other countries.
Wix ensures all transfers are protected under international compliance standards.
7. Your Rights
Depending on your region, you have the right to:

  • Access the personal data we hold about you

  • Request correction or updates

  • Request deletion (“right to be forgotten”)

  • Withdraw consent for marketing

  • Opt out of cookies

  • Lodge a complaint with your local authority

To request any of these:
📧 info@caddelle.com
8. Marketing Communications
You will only receive newsletters or promotional emails if you explicitly opt in.
You may unsubscribe at any time using the link in our emails or by contacting us.
9. Retention of Data
We keep your information only as long as needed to:

  • Fulfil your order

  • Meet legal and tax requirements

  • Resolve disputes

  • Maintain business records

After this, data is securely deleted.
10. Third-Party Links
Our site may contain links to other websites.
We are not responsible for their privacy practices and recommend reviewing their policies.
11. Children’s Privacy
Our site is not intended for children under 16.
We do not knowingly collect data from minors.
12. Changes to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on this page.
13. Contact Us
If you have questions about this policy or how your data is used, contact us at:
📧 info@caddelle.com
🖥️ www.caddelle.com

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